Refund and Returns Policy for BOOKTOPIS
Effective Date: 26/02/2025
At BOOKTOPIS, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a clear and fair refund and returns policy. Please read the following terms and conditions carefully to understand how we handle returns, refunds, and exchanges.
1. Returns
We accept returns for products that meet the following conditions:
- Books: You can return any book in its original condition (unused, unopened, and in the same condition as when you received it) within 30 days of purchase.
- Non-book Items: If applicable, other items (such as book accessories) can also be returned within 30 days, provided they are unused, undamaged, and in the original packaging.
Return Process:
- To initiate a return, please contact us at info@booktopis.xyz with your order number and the item(s) you wish to return.
- You will receive detailed instructions on how to proceed with the return, including our return address.
- Please ensure that items are packed securely to avoid damage during return shipping.
2. Refunds
Once we receive the returned item, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days. Please note the following:
- Full Refunds: If the product is returned in its original condition, we will refund the full purchase price of the item.
- Partial Refunds: If the product is returned in less-than-perfect condition (e.g., damaged or missing parts), we may issue a partial refund based on the condition of the item.
- Shipping Fees: Shipping costs for returns are non-refundable unless the return is due to a mistake on our part (e.g., wrong product sent).
3. Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original item and place a new order. The new order will be processed as a separate transaction, and you will receive the appropriate refund for the returned item as per our refund policy.
4. Damaged or Incorrect Items
If you receive a product that is damaged, defective, or incorrect, please contact us immediately at info@booktopis.xyz. We will arrange for a return or replacement, and we will cover the return shipping costs.
Please provide the following information when contacting us:
- Order number
- Photographs of the damaged or incorrect product
- A description of the issue
We will work to resolve the issue promptly, ensuring your satisfaction.
5. Exceptions
Unfortunately, we cannot accept returns or offer refunds for:
- Products that have been opened, used, or damaged after delivery (unless the item is defective).
- Items that were purchased from clearance or final sale promotions.
6. Customer Responsibilities
It is the customer’s responsibility to ensure that the items being returned are properly packed for shipment to avoid damage. BOOKTOPIS cannot be held responsible for any damages incurred during the return shipping process.
7. Contact Us
If you have any questions or concerns about our refund and return policy or need assistance with a return, please don’t hesitate to contact us:
BOOKTOPIS
2423 Chipmunk Lane, Seattle, Washington
Email: info@booktopis.xyz
Phone: 206-995-0693
We are committed to providing you with the best possible shopping experience and ensuring your satisfaction with our products.
Effective Date: 26/02/2025